Packages & Pricing

Our service fees are structured based on a percentage of the nightly rate or the host earnings received from the listing platform for each booking e.g. 15% of total earnings per booking excluding any cleaning fee or third party fee (e.g. insurance) charged to guests. If a guest booking is for 5 days and your earnings, less of any third-party fee, is $ 1000, we will invoice you $ 150 for our services being 15% of the earned amount.

We offer three tiered packages: Basic at 10%, Value at 15%, and Ultimate at 20% of earnings each providing different levels of service and support.

The percentage fee covers “HMS services” included in your chosen package. This includes listing management, guest communication, housekeeping coordination, property maintenance, revenue/occupancy maximization strategies and financial management, among other services. Each tier offers progressively more comprehensive support. Please refer to our list of services in the Home page to understand how we provide these services. Please refer to the next FAQ for explanation of what is not covered.

Our percentage fee covers the services listed above. Additional costs incurred by us such as for restocking (kitchen supplies, toiletries etc.), software subscriptions, purchase of furniture or beddings, interior designing, staging and photography services from third parties, or for specific work like major property repairs or special marketing campaigns will either be charged back to you by HMS or invoiced to you directly by the third-party contractor. Some of the more common costs can be discussed and agreed upon in advance, ensuring transparency and no surprises.

Method 1 – Payout received by HMS: If HMS B&B is the listing owner or designated by the listing owner to receive 100% of the payout, the payouts sent by the platforms after each booking are directed to our bank accounts. On a monthly basis, we calculate our service fee based on total bookings for the month and any costs incurred for supplies, software subscription and maintenance. We deduct this from the total payouts for the month and transfer the remaining amount to our clients’ bank accounts. In this way, you do not have to worry about any of the financial management aspects of your B&B. As experienced hosts with consistent 5 star reviews, listing properties though our B&B account will boost your listing visibility and increase the chances of guests choosing your property over others for their stay.

Method 2 – Payout is not received by HMS: If HMS B&B is not the listing owner and not designated by listing owner to receive 100% of the payout, the payouts sent by the platforms after each booking are not directed to our bank accounts. With the use of this method, HMS can collect their fees in 2 ways:
1) Monthly Invoicing: During the first week of each month, we will send you an invoice for the services provided in the prior month. Our payment terms are 10 days from the receipt of invoice by you. If payment is not received in this time period without a genuine reason, we will reserve the right to pause our services until payment is received.
2) Payout Split (for Airbnb only): The payouts received on Airbnb can be split between the primary host and co-host based on a set percentage or a fixed amount. This can be configured such that HMS, as co-hosts, receive the majority of the ‘service portion’ of our fee at the same time as the payouts are sent out by Airbnb. However, since this split often does not align with the contract, for any missing fee amount and additional costs incurred by HMS, we will include them in our monthly invoice as explained above.

If the listing is active but your property does not generate revenue in a given month due to no guest bookings, there will be no fee charged for that period for the services listed above. Our fee structure is designed to reflect our performance, so we only earn when you do.

However, any recurring third-party fee incurred by us for the operation of the B&B e.g. software subscription or insurance will continue to be billed back to you. Additionally, for any repair or maintenance work done on the home that is coordinated by us, any amount paid by us to contractors along with any agreed upon fee for this work will be billed back to you.

Moreover, in the event the property owner has to occupy the property for personal use during the contract period, we charge a prorated fee up to $ 200 per month based on the number of days the property is occupied by the owner.

Yes, you can switch between packages if your needs change. We understand that your requirements may evolve, and we offer flexibility to upgrade or downgrade your service level to better match your current situation. Please contact us to discuss the changes involved, and we’ll adjust your plan accordingly.

For cancellation of contracts, our terms require a 30 day notice and reimbursement of any HMS investments in the property that have not been billed e.g. for furnishings, supplies, maintenance work, marketing costs etc. Please contact us as early as possible to devise a smooth exit strategy.